The surgery has changed the way it is working in line with Government guidelines and has been actively reducing the footfall upon the surgery to reduce the risk of patients and our staff contracting the virus. To ensure that we continue in this manner and comply with guidance, we will actively encourage patients to;

1. Use Patchs to Send us a message, Photo's, Request a sick note, request a prescription or any queries, however' please avoid ringing during 8am - 10am and 1:00pm and 2:00pm.

3. Nominate your pharmacy, this will allow your prescription to be electronically dispatched. It will also prevent you calling into the surgery to collect them.

4. If you have an urgent query then please call the surgery, alternatively you can submit this request via Patchs. (please allow up to 48hrs for a response, however, there will be periods where we are able to respond quicker). If you need an appointment, the surgery staff will triage your query over the phone, this is to ensure that you are directed to the correct GP, Nurse Practitioner or Clinical staff member.

Click on this link below to be taken to the new online services.

https://patchs.ai/practice/parkviewsurgerycleckheaton

Patchs is a new Service for patients to use.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think?

Patient information and additional Support and advice via web-links

Video explain how to contact your GP surgery remotely: https://www/youtube.com/watch?v=FO1LRq5FZpE&t=1s

Health at home - how to access NHS services online: https://www.youtube.com/watch?v=FO1LRq5FZpE&1t=1s

Communicating with people with hearing loss: https://www.healthwatch.co.uk/advice-and-information/2020-09-02/how-communicate-better-people-hearing-loss

Access to British Sign Language (BSL) interpreters: https://bslhealthaccess.co.uk

Support and Guidance for homeless patients: https://www.healthylondon.org/resource/homeless-health-during-covid-19/#community

Kirklees Community Response Team

There is a new helpline being offered by North Kirklees Council, which is part of the Coivd-19 community response.

The council are working alongside other organisations and citizens to offer support to our neighbours and communities over the coming months. They will be working closely with the volunteer organisations in partnership with volunteering Kirklees.

By pulling the support agencies together they have co-ordinated a response team, which includes the council helpline and forms. This allows for matches to be made to the appropriate support services.

Community Response Helpline: 01484 226919

Email: http://www.kirklees.gov.uk/beta/advice-support-and-sharing/covid-19-community-response.apex

The telephone line is open from 9am. It will initially be open from 8am-6pm week days.

______________________________________________________________________________________

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.