Welcome to Parkview Surgery

Parkview Surgery

Parkview Surgery Mission Statement

Parkview Surgery is fully committed to providing patient-centred, high quality, holistic care in a safe and pleasant environment.

CORONAVIRUS INFORMATION AND UPDATES

Up dated 10 November 2020.

For up to date information about Coronavirus testing, eligibility, please follow the link below:

https://www,gov.uk/guidance/coronavirus-covid-19-getting-tested

In response to the recent updates, if you or a member of your family have a new continuous cough, fever, altered taste, smell, then you are to now self-isolate for 10 days - all those living with you will need to isolate for 14 days. for further information on isolation and household isolation please follow the link below;

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

Changes to the way we are working

The surgery has changed the way it is working in line with Government guidelines and has been actively reducing the footfall upon the surgery to reduce the risk of patients and our staff contracting the virus. To ensure that we continue in this manner and comply with guidance, we will actively encourage patients to;

1. Create an engage consult account (see link further below with instructions). 

2. Use engage consult to request an appointment, prescription, submit requests or queries, however' please avoid ringing during 8am - 10am and 1:00pm and 2:00pm 

3. Nominate your pharmacy online, - this will allow your prescription to be electronically dispatched. It will also prevent you calling into the surgery to collect them.

4. If you have an urgent query then please call the surgery, alternatively you can submit this request via engage consult. (please allow up to 48hrs for a response, however, there will be periods where we are able to respond quicker). If you need an appointment, the surgery staff will triage your query over the phone, this is to ensure that you are directed to the correct GP, Nurse Practitioner or Clinical staff member. 

Staff will continue to triage all queries to ensure that patients receive the correct care, whether this is a telephone consultation, video call, or F2F appointment. Please ensure that your mobile phones are to hand, as no time slot can be given for a return call from the clinical team.

If your invited in for a F2F consultation the following rules apply upon arrival:

Patients are asked to wear a facemask

Patients will be asked to use the hand sanitisers on the walls, these electronical dispense solution.

Please take a seat and await to be called. A clinician will take your temperature before you come through into the surgery.

THE SURGERY IS OPEN FOR CALLS ONLY. HOWEVER' THE LINES ARE EXTREMLEY BUSY AND I ASK THAT ALL PATIENTS BE EXTREMLEY PATIENT WITH THE STAFF DURING THESE DIFFICULT TIMES. YOUR CALL AND QUERY WILL BE ANSWERED, WHEN A CARE NAVIGATOR BECOME AVAILABLE.


Patients who suspect they have coronavirus, MUST NOT COME TO THE SURGERY!, call NHS 111 from home, book a test, ensure you and the household isolate - follow the rules for test and trace.

Please bare with the staff, whilst we continually navigate through these unprecedented times and continuously changing situations, we are constantly up dating the way we work inline with guidance and direction from NHS England and the Government.


Patient information and additional Support and advice via web-links

Video explain how to contact your GP surgery remotely: https://www/youtube.com/watch?v=FO1LRq5FZpE&t=1s

Health at home - how to access NHS services online: https://www.youtube.com/watch?v=FO1LRq5FZpE&1t=1s

Communicating with people with hearing loss: https://www.healthwatch.co.uk/advice-and-information/2020-09-02/how-communicate-better-people-hearing-loss

Access to British Sign Language (BSL) interpreters: https://bslhealthaccess.co.uk

Support and Guidance for homeless patients: https://www.healthylondon.org/resource/homeless-health-during-covid-19/#community


Kirklees Community Response Team

There is a new helpline being offered by North Kirklees Council, which is part of the Coivd-19 community response.

The council are working alongside other organisations and citizens to offer support to our neighbours and communities over the coming months. They will be working closely with the volunteer organisations in partnership with volunteering Kirklees.

By pulling the support agencies together they have co-ordinated a response team, which includes the council helpline and forms. This allows for matches to be made to the appropriate support services.

Community Response Helpline: 01484 226919

Email: http://www.kirklees.gov.uk/beta/advice-support-and-sharing/covid-19-community-response.apex

The telephone line is open from 9am. It will initially be open from 8am-6pm week days.


Engage Consult

Patient Guide No 1. How to sign up for Online Consultations with Engage

Patient Guide No 2. How to send an online message to your GP Practice

Click on this banner below to be taken to the new online services.

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We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think?


Seasonal FLU immunisations

The surgery is working extremely hard with NHS England, the CCG and the GP federation to ensure that we offer the Flu vaccine to all those patients eligible in a safe and controlled environment. The surgery is not able to offer clinical slots  daily for routine flu vaccinations, but we are contacting all eligible patients and offering them a specific date. Please wait for the surgery staff to contact you, if you are in the groups below.

Eligible patients:

Those patients aged of 65 or over 

Patients in the 18-64 with long term health conditions such as (COPD, Heart disease, Asthma etc)

Children aged 6 months to 17 years with a long term health condition

Children aged 2 - 3 on 31 Aug 2020 who are well

Children who attend schools will be offered a flu vaccine whilst in school, the surgery will not be able to vaccinate any children without a long term health condition.

If you child has a long term health condition and is offered the flu vaccine at school, it may prevent the need to attend surgery. 



Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

NHS Diabetes Advice Helpline - FQAs

For all patients with diabetes, please follow the link to the helpline. This will offer you support and answer any questions you may have. 

https://www.bsuh.nhs.uk/library/wp-content/uploads/sites/8/2020/05/Covid193_NHS-Diabetes-Advice-helpline-FAQs-and-materials.pdf


Your Health Starts Here

Your Health Matters. We can improve your wellbeing by making healthier life choices.

These are some of the areas which could improve your health.

BMI Calculator

Health Quiz

Easy Meal app

Using food scanners

Please use the link to the better health portal. https://www.nhs.uk/better-health/


Training

The practice undertakes the teaching or training of health care professionals or persons intending to become health care professionals.

Access

The practice is situated in the Health Centre and provides suitable access for disabled patients.

Please help us to help you

Please advise a member of staff if you require communication support due to a disability, impaired or sensory loss.

Your Health

Minor Illness - Find out more



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(Site updated 26/04/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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